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If you are submitting a request for a refund or return:

The industry standard for customized products dictates a no return and a no refund policy. However, if an order is defective due to material or workmanship on our part we will reprint the order and ship it Ground Service. When an error has been confirmed,  we will make every attempt to promptly reprint the order. We will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by us.